PHH Mortgage is vying for Top Spot in my yearly list- "10 Worst Short Sale Lenders". PHH is a servicer of mortgages for companies such as Merrill Lynch Credit Corporation, Provident Bank, UMB, Bank Atlantic, Banco Popular, etc. Their poor service prompted today's email to the negotiator for a Niceville Florida short sale:
To: john.negotiator@mortgagefamily.com
Cc: terence.edwards@phhmail.com
Subject: Short Sale - 0022940
Importance: High
Hello Mr. Negotiator,
I am following up on VA Borrower, John Doe, short sale 0022940…. I was told you are now assigned to this file.
This short sale has been in process for 8 months.
I was told it was “escalated” to you on October 19.
The buyers, waiting since March 20, need to close asap.
On July 17, Joe Smith of PHH, counter offered the contract price and HUD line items, and asked for the closing date to be revised THEN to August 31.
We complied, the buyers agreed to the new price and terms, and the HUD was sent to your company with a closing date of August 31 as requested.
ALMOST THREE MONTHS have passed since that date.
Thank you,
Wendy Rulnick, Broker/Owner
Featured Short Sale Specialist in "Kiplinger Magazine" and "Florida Realtor Magazine"
www.ShortSales-EmeraldCoast.com
www.ShortSaleSuperStars.com agent short sale training
Local 850-650-7883 ext 204
